IT Dialler Manager/Administrator

• Manage and optimise Dialler performance to maximize Agent productivity and sales opportunities.
• Continuously analyse Dialler and campaign performance to identify trends and areas for improvement.
• Perform routine maintenance tasks and ensure Dialler systems comply with legislation guidelines.

• Analyse sales reports and performance data to identify trends, patterns, and insights.
• Develop and deliver high-quality reports to multiple business stakeholders.
• Evaluate, analyse, and fine-tune Dialler parameters and call dispositions for better understanding and efficiency.

• Collaborate with internal and external IT vendors for technical issues and equipment procurement.
• Manage and troubleshoot computer hardware and software issues.
• Provide training on IT procedures and software usage to employees.

• Contribute to the design and implementation of long-term operating models for the Dialler/data area.
• Drive initiatives to improve data penetration, Agent productivity, and operational performance.

• Serve as the primary point of contact for Dialler-related communication across departments and clients.
• Foster productive working relationships and maintain a customer service philosophy within the team.

• Bachelor’s Degree in a relevant field.

• Minimum of 3 years of relevant experience in a similar role.
• 1+ Years of experience in analytics within a data warehouse environment.
• Experience with Dialler Administration.
• Proficiency in SQL, Excel, Linux, and Microsoft BI tools.
• Strong experience in Database Management (MSSQL).
• IT Administration, Dialler Management, and reporting.
• Ability to identify process improvements and implement solutions.

• Knowledge of Python/R.

• Excellent communication, interpersonal skills, and adaptability.
• Ability to work under pressure and handle multiple tasks. 
• Strong analytical skills and attention to detail. 

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.