Technical Product Manager – Hybrid - JHB

Environment

Our client is a well-established organisation with a diverse portfolio of brands, offering an exciting environment where creativity, innovation and collaboration are highly valued. This role offers the opportunity to make a meaningful impact by shaping brand identity, leading creative campaigns and producing high-quality work that reaches customers across multiple channels.

 

Description

Key Responsibilities:

• Translate business and partner requirements into clear, detailed functional specifications for the development team

• Maintain a living requirement backlog that reflects current Standard Bank expectations and internal product operations needs

• Ensure all development work is traceable to a documented business requirement

• Scope development work with engineers, decomposing requirements into deliverable units with clear acceptance criteria

• Negotiate and align development team capacity against committed PI planning delivery windows

• Track delivery progress and proactively surface risks to schedule or scope

• Lead and coordinate PI planning cycles

• Prepare planning inputs, capacity commitments, and dependency maps ahead of each PI cycle

• Operate effectively in a junior-partner dynamic — organised, well-prepared, and diplomatically assertive when managing scope and timeline expectations

• Partner with the Product Operations team to identify system gaps, usability issues, and enhancement opportunities

• Translate operational feedback into prioritised development items

• Consolidate priorities across PI planning cycles and internal business unit demands into a single, coherent product roadmap

• Maintain a live roadmap reflecting business objectives, delivery milestones, and dependencies

• Communicate roadmap status and trade-offs clearly to both internal leadership and Standard Bank counterparts

• Own the end-to-end deployment process: change control, release scheduling, UAT coordination, and post-deployment verification

• Align deployment cycles with Standard Bank readiness at both technical and business levels, ensuring timeous and well-planned releases

• Maintain a live deployment register and release calendar aligned to SBSA change governance requirements

• Serve as the go/no-go decision point for production releases, ensuring readiness criteria are met before any deployment proceeds

• Coordinate technical incident resolution in partnership with the Tech Support team, taking ownership of the solutioning and resolution process once an incident has been logged and handed over by Product Operations

• Work within the established incident flow: Product Operations identifies and logs incidents, engages Tech Support, and the TPM leads resolution alongside the Tech Support team from handover

• Contribute to defect tracking and bug prioritisation in collaboration with the Tech Support team, ensuring open items are visible, sequenced, and progressing toward resolution

• Produce structured incident write-ups and post-mortems covering root cause, business impact, and corrective actions

• Develop and maintain runbooks for known recurring failure patterns to reduce resolution time on repeat incidents

• Prepare and present the technical delivery update for weekly OPCO and Manco, covering active workstreams, open incidents, deployment pipeline, and risk items

• Maintain the issues and initiatives tracker, ensuring accurate status is reflected ahead of each governance cycle

• Own QA sign-off on completed development work before handover to Product Operations for final acceptance testing

• Define and maintain QA checklists and acceptance criteria aligned to functional specifications

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