Sales and Development Business Consultant

Our client in the FMCG industry has a new vacancy for a Sales and Development Business Consultant based in Nelspruit / Whiteriver

Skills

Key Performance Areas

1. Annual Sales Budget Compilation

• Develop and submit the annual sales budget in alignment with the company’s marketing strategy.
• Ensure accuracy, attention to detail, and on-time submission.

2. Monthly Sales Performance Reporting

• Drive sales performance to achieve budgeted targets.
• Monitor and report monthly sales results against budget during review meetings.

3. Weekly Sales Activities and Reporting

• Achieve agreed monthly sales activity targets consistently.
• Submit a weekly sales activity report.

• Cold calling, follow-up calls, and courtesy calls
• Client correspondence via email
• Software demonstrations
• Client visits and meetings
• Mailchimp subscription growth initiatives

4. Consultant Calendar Coordination

• Manage and coordinate consultants’ schedules in SharePoint.
• Ensure effective communication between consultants and clients regarding projects and planned training interventions.

5. Training Planning and Administration

• Coordinate and organise training interventions to ensure a high level of client satisfaction.

• Liaising with clients, delegates, facilitators, and training venues to ensure seamless training delivery.
• Ensuring delegate registration forms are completed and submitted.
• Providing the required information to the Bookkeeper in time for invoicing prior to training.
• Coordinating with administrative staff to ensure training materials are prepared and agendas distributed.
• Conducting post-training follow-ups with selected delegates to monitor quality and satisfaction.
• Reporting any concerns or improvement opportunities identified.

6. Supplier and Store Demonstration Request Management

• Monitor and manage supplier and store demonstration requests received from key clients and stakeholders.
• Forward enquiries to the relevant franchisee, branch, or business representative within 48 hours of receipt.
• Liaise with franchisees and stakeholders on a monthly basis to track progress and ensure timely updates.
• Maintain accurate records within internal tracking systems and provide regular progress updates to the relevant stakeholders and management teams.

7. CRM Management

• Accurately record all sales activities within the CRM system.
• Maintain and regularly update client and prospect information.

8. Proposal and Quotation Management

• Prepare and submit client proposals and quotations within five working days of receiving a request.

9. Service Agreements

• Compile and maintain Client Service Level Agreements (SLAs) and Memorandums of Agreement (MOAs).

10. Project Coordination

• Communicate effectively with clients and consultants to support project planning, implementation, and scheduling changes where required.

11. Client Project Participation

• Participate in client project meetings alongside consultants.
• Assist in ensuring projects run smoothly and achieve client satisfaction.
• Escalate and report client concerns where necessary.

12. Consultant Engagement

• Facilitate weekly meetings with consultants to review current client commitments and upcoming projects.

13. Sales Team Participation

• Attend and actively participate in monthly sales team meetings.

14. Website Training Calendar Maintenance

• Maintain and update the training calendar on the company website.

15. Electronic Filing and Document Control

• Maintain a structured electronic filing system in SharePoint for client, project, and sales documentation to ensure easy access and reference.

16. Website and Social Media Enquiries

• Respond to enquiries received via the website, Facebook, LinkedIn, and WhatsApp within two working days.

17. Customer Satisfaction Surveys

• Coordinate and report on biannual customer satisfaction surveys.

18. Competitor Benchmarking

• Conduct annual competitor benchmarking surveys and provide findings.

19. Sales and Marketing ResearchAssist with market research activities that contribute to the development of the annual sales and marketing strategy.

Ad Hoc Responsibilities

• Provide support with additional duties as required.
• Assist team members when necessary and contribute to maintaining strong, professional client relationships.

Qualifications and Experience

• Marketing or Sales Degree, Diploma, or a relevant qualification.
• Minimum of 3 years' experience within the food industry.
• Excellent networking and relationship-building abilities.
• Intermediate proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong presentation, communication, and interpersonal skills.
• Excellent organisational and time-management skills.
• Good understanding of Digital Marketing principles.
• Strong planning and scheduling capabilities.
• Self-motivated, proactive, and capable of working independently.
• Valid driver's licence.

Preferred Industry Certifications

• R638 Food Safety Training
• PRP (Prerequisite Programmes) Training
• HACCP Training
• GLOBALG.A.P Training
• FSSC 22000 (3-Day Course)
• BRCGS Implementation (3-Day Course)

Core Values and Attributes

Customer Focused

• Committed to delivering exceptional service and consistently meeting commitments.
• Maintains high ethical standards and professional integrity.
• Builds long-term relationships through trust and reliability.

Innovative and Smart

• Continuously seeks more effective and efficient ways of working.
• Demonstrates initiative and contributes to business improvement.
• Invests in ongoing learning and professional development to support company growth and objectives.

Positive and Collaborative

• Maintains a positive, professional attitude.
• Builds strong client relationships and ensures customer satisfaction.
• Works effectively as part of a team and willingly supports colleagues when needed.

Driven and Results-Oriented

• Passionate about helping customers succeed.
• Takes ownership of responsibilities and follows through to completion.
• Demonstrates initiative and a strong commitment to achieving goals.

Effective Communicator

• Communicates clearly, professionally, and honestly with clients, colleagues, and management.
• Ensures information is shared accurately and in a timely manner.
• Builds credibility through transparent and respectful communication.