Sales and Development Business Consultant

Key Performance Areas

1. Annual Sales Budget Compilation

• Develop and submit the annual sales budget in alignment with the company’s marketing strategy.
• Ensure accuracy, attention to detail, and on-time submission.

2. Monthly Sales Performance Reporting

• Drive sales performance to achieve budgeted targets.
• Monitor and report monthly sales results against budget during review meetings.

3. Weekly Sales Activities and Reporting

• Achieve agreed monthly sales activity targets consistently.
• Submit a weekly sales activity report.

• Cold calling, follow-up calls, and courtesy calls
• Client correspondence via email
• Software demonstrations
• Client visits and meetings
• Mailchimp subscription growth initiatives

4. Consultant Calendar Coordination

• Manage and coordinate consultants’ schedules in SharePoint.
• Ensure effective communication between consultants and clients regarding projects and planned training interventions.

5. Training Planning and Administration

• Coordinate and organise training interventions to ensure a high level of client satisfaction.

• Liaising with clients, delegates, facilitators, and training venues to ensure seamless training delivery.
• Ensuring delegate registration forms are completed and submitted.
• Providing the required information to the Bookkeeper in time for invoicing prior to training.
• Coordinating with administrative staff to ensure training materials are prepared and agendas distributed.
• Conducting post-training follow-ups with selected delegates to monitor quality and satisfaction.
• Reporting any concerns or improvement opportunities identified.

6. Supplier and Store Demonstration Request Management

• Monitor and manage supplier and store demonstration requests received from key clients and stakeholders.
• Forward enquiries to the relevant franchisee, branch, or business representative within 48 hours of receipt.
• Liaise with franchisees and stakeholders on a monthly basis to track progress and ensure timely updates.
• Maintain accurate records within internal tracking systems and provide regular progress updates to the relevant stakeholders and management teams.

7. CRM Management

• Accurately record all sales activities within the CRM system.
• Maintain and regularly update client and prospect information.

8. Proposal and Quotation Management

• Prepare and submit client proposals and quotations within five working days of receiving a request.

9. Service Agreements

• Compile and maintain Client Service Level Agreements (SLAs) and Memorandums of Agreement (MOAs).

10. Project Coordination

• Communicate effectively with clients and consultants to support project planning, implementation, and scheduling changes where required.

11. Client Project Participation

• Participate in client project meetings alongside consultants.
• Assist in ensuring projects run smoothly and achieve client satisfaction.
• Escalate and report client concerns where necessary.

12. Consultant Engagement

• Facilitate weekly meetings with consultants to review current client commitments and upcoming projects.

13. Sales Team Participation

• Attend and actively participate in monthly Port Elizabeth franchise sales team meetings.

14. Website Training Calendar Maintenance

• Maintain and update the training calendar on the company website.

15. Electronic Filing and Document Control

• Maintain a structured electronic filing system in SharePoint for client, project, and sales documentation to ensure easy access and reference.

16. Website and Social Media Enquiries

• Respond to enquiries received via the website, Facebook, LinkedIn, and WhatsApp within two working days.

17. Customer Satisfaction Surveys

• Coordinate and report on biannual customer satisfaction surveys.

18. Competitor Benchmarking

• Conduct annual competitor benchmarking surveys and provide findings.

19. Sales and Marketing Research

• Assist with market research activities that contribute to the development of the annual sales and marketing strategy.

Ad Hoc Responsibilities

• Provide support with additional duties as required.
• Assist team members when necessary and contribute to maintaining strong, professional client relationships.

Qualifications and Experience

• Marketing or Sales Degree, Diploma, or a relevant qualification.
• Minimum of 3 years' experience within the food industry.
• Excellent networking and relationship-building abilities.
• Intermediate proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong presentation, communication, and interpersonal skills.
• Excellent organisational and time-management skills.
• Good understanding of Digital Marketing principles.
• Strong planning and scheduling capabilities.
• Self-motivated, proactive, and capable of working independently.
• Valid driver's licence.

Preferred Industry Certifications

• R638 Food Safety Training
• PRP (Prerequisite Programmes) Training
• HACCP Training
• GLOBALG.A.P Training
• FSSC 22000 (3-Day Course)
• BRCGS Implementation (3-Day Course)

Core Values and Attributes

Customer Focused

• Committed to delivering exceptional service and consistently meeting commitments.
• Maintains high ethical standards and professional integrity.
• Builds long-term relationships through trust and reliability.

Innovative and Smart

• Continuously seeks more effective and efficient ways of working.
• Demonstrates initiative and contributes to business improvement.
• Invests in ongoing learning and professional development to support company growth and objectives.

Positive and Collaborative

• Maintains a positive, professional attitude.
• Builds strong client relationships and ensures customer satisfaction.
• Works effectively as part of a team and willingly supports colleagues when needed.

Driven and Results-Oriented

• Passionate about helping customers succeed.
• Takes ownership of responsibilities and follows through to completion.
• Demonstrates initiative and a strong commitment to achieving goals.

Effective Communicator

• Communicates clearly, professionally, and honestly with clients, colleagues, and management.
• Ensures information is shared accurately and in a timely manner.
• Builds credibility through transparent and respectful communication.