Service Advisor - Staff Solutions
Cape Town 12 hours ago Permanent Salary - Market Related
Service Advisor
Staff Solutions
Cape Town
Date Created : 12 hours ago
Job Type : Permanent
Salary : Market Related
- Greet customers and assist with enquiries in a professional manner
- Open estimates and job cards for all work to be completed
- Ensure estimates are sent to clients via email and that telephonic approval is obtained within one hour of booking or vehicle arrival
- Consult with mechanics, foremen, or technical advisors regarding required repairs and alternative solutions where applicable
- Inform clients of available campaigns for their vehicles and upsell additional labour where relevant
- Verify warranty status, service or maintenance plans, and confirm whether work is covered or billable to the client
- Liaise with the Parts Department to ensure timely availability of required parts
- Obtain necessary order numbers and issue work authorisation to the Foreman and Technicians
- Provide clients with 4-hourly status updates and ensure job cards are accurately costed prior to vehicle release
- Explain all completed work to clients before collection and highlight any additional work required
- Maintain and distribute the daily workshop workflow sheet by close of business
- Monitor workshop efficiency reports, including hours allocated versus hours worked
- Control the gate pass system and ensure no vehicles leave the premises without payment in line with company policy
- Manage and coordinate workshop scheduling and workflow between departments
- Contact customers regarding service updates or vehicle collection times
- Maintain strong customer relationships to encourage repeat business
- Adhere to all company policies and procedures
- Send proof of payment to Accounts and ensure debtor transactions are accurately processed
- Matric (Grade 12)
- Relevant training or qualifications as a Service Advisor or similar role
- Valid Code 8 driver’s licence
- Minimum 1–2 years’ experience in a similar position
- Strong understanding of automotive technology and the automotive industry
- Proficient in MS Excel and Evolve
- Ability to manage 20–25 job cards daily and maintain a maximum open WIP of 25 job cards
- Strong administrative and follow-up skills
- Confident, proactive approach with the ability to anticipate issues
- Excellent documentation and organisational ability
- Strong customer service, communication, and interpersonal skills
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By applying to a job using RecruitmentPartner, you are agreeing to comply with and be subject to RecruitmentPartner Terms for use of our website.
