IT Specialist

cyber security eastern cape Information Technology IT Specialist IT support Manufacturing TISAX

1. IT Infrastructure & Hardware Management

• Install, configure, and maintain IT hardware, including desktops, laptops, industrial PCs, printers, scanners, handheld devices, and shopfloor terminals.
• Support production-line IT equipment and operator workstations.
• Manage hardware lifecycle, asset registers, tracking, and replacement planning.
• Coordinate IT equipment procurement and supplier relationships.
• Manage all company cellphone contracts.

2. Systems Administration

• Administer Windows Server environments, Active Directory, and user access controls.
• Ensure availability of ERP, manufacturing, and commercial systems.
• Manage Microsoft 365, cloud services, and collaboration platforms.
• Implement system updates, patching, and performance monitoring.
• Maintain backup and disaster recovery processes.
• Support EDI systems and OEM customer portals where applicable.

3. Network & Connectivity Management

• Maintain LAN/WAN infrastructure, Wi-Fi networks, and VPN connectivity across sites.
• Configure and manage switches, routers, firewalls, and network security devices.
• Ensure reliable connectivity for:
  • Production systems (Checkmate)
  • Remote users
• Monitor network performance and proactively resolve issues.
• Support multi-site connectivity in line with business growth plans.

4. Cybersecurity & Automotive Compliance

• Manage cybersecurity standards aligned with automotive industry requirements.
• Support compliance with:
  • TISAX
  • ISO 27001 principles
  • OEM customer IT security requirements (Cyber Security Supply Chain)
  • POPIA regulations
• Manage endpoint protection, antivirus solutions, and access controls.
• Conduct vulnerability monitoring and incident response activities.
• Coordinate internal and customer IT audits.

5. Production & Operational Support

• Provide IT support to manufacturing operations to ensure uninterrupted production.
• Support barcode systems, label printers, traceability systems, and quality data capture.
• Partner with Operations on automation and digitalisation initiatives.
• Assist with system integration for new production lines and equipment.
• Participate in plant projects and continuous improvement initiatives.

6. User Support & Service Delivery

• Deliver first- and second-line IT support to plant and office users.
• Manage onboarding and offboarding processes, including accounts, devices, and permissions.
• Maintain the IT helpdesk and incident tracking system.
• Train employees on system usage and cybersecurity awareness.

7. Documentation & Governance

• Maintain IT policies, procedures, and infrastructure documentation (IMS).
• Support management reporting on IT performance, compliance, and risks.

8. Commercial Data & Reporting

• Develop and maintain dashboards and commercial KPIs.
• Manage commercial databases and analytical tools.
• Improve data accuracy and reporting automation.
• Maintain customer pricing databases and commercial agreements.

Key Performance Indicators (KPIs)

• Mean Time to Resolution (MTTR) – Average time taken to resolve IT incidents.
• First Contact Resolution (FCR) – Percentage of issues resolved during the first interaction.
• First Response Time (FRT) – Average time taken to acknowledge new tickets.
• Customer Satisfaction Score (CSAT) – End-user feedback on IT support quality.
• System Uptime Percentage – Availability of critical systems and networks.
• Backup Success Rate – Percentage of successful scheduled backups.
• Patch Compliance Rate – Percentage of endpoints and servers updated within required timeframes.
• Time to Detect (TTD) – Average time taken to identify security threats.
• Time to Contain (TTC) – Average time taken to isolate and neutralise threats.
• Security Incident Rate – Number of successful breaches, malware infections, or security incidents over a defined period.

3.5 Additional Tasks

• Perform additional duties as assigned by the direct superior.

3.6 Quality Management System

The incumbent is required to comply with the processes and requirements of the current versions of IATF 16949, ISO 14001, ISO 45001, and ISO 50001 standards where applicable and certified at the site. All relevant HR regulations must also be adhered to. Relevant manuals and guidelines are available within the department.

3.7 Attendance at Meetings

• Plan, support, and lead meetings relevant to the role.
• Be willing to work flexible hours when required.
• Attend daily operational meetings.
• Attend monthly meetings with the direct superior.
• Participate in project-related meetings as required.

3.8 Job Requirements

Educational Requirements & Experience

• BTech or Honours Degree in Information Technology (preferred).
• 2–4 years' experience, with manufacturing IT exposure advantageous.
• Exposure to cybersecurity standards, particularly TISAX and ISO 27001 compliance.

Personal Competencies

• Strong attention to detail and analytical thinking.
• Self-motivated with a willingness to learn.
• Ability to work independently and within a team.
• Strong communication and interpersonal skills.
• Ability to perform under pressure and meet deadlines.

Professional Competencies

• Ability to convert data into actionable insights.
• Strong planning and organisational skills.
• Interest in digital transformation and technology innovation.
• Structured approach to problem-solving.