Counter Sales Assistant - Staff Solutions
Gqeberha / Port Elizabeth 2 hours ago Permanent Salary - Market Related
Counter Sales Assistant
Staff Solutions
Gqeberha / Port Elizabeth
Date Created : 2 hours ago
Job Type : Permanent
Salary : Market Related
Sales & Customer Service
- Assist walk-in, telephonic, and email customers with product enquiries.
- Provide professional advice on hardware products, tools, building materials, and related solutions.
- Prepare accurate quotations based on customer requirements.
- Convert quotations into confirmed sales orders.
- Upsell and cross-sell complementary products.
- Build strong relationships with contractors, retailers, and trade customers.
- Follow up on outstanding quotations and back orders.
- Capture sales orders accurately on the system.
- Ensure correct pricing, discounts, and stock availability.
- Liaise with warehouse and dispatch teams regarding order fulfilment.
- Coordinate special orders with suppliers when stock is unavailable.
- Process returns, credits, and exchanges in line with company policy.
- Maintain customer records and account details.
- Maintain strong knowledge of hardware products, including:
- Hand and power tools
- Fasteners and fixings
- Plumbing supplies
- Electrical items
- Paint and adhesives
- Building materials
- PPE and safety equipment
- Stay updated on new product ranges and supplier promotions.
- Work closely with external sales representatives.
- Support stock takes and merchandising when required.
- Assist with supplier promotions and in-store campaigns.
- Ensure the sales counter and showroom remain neat and customer-friendly.
- Grade 12 / Matric.
- 2–5 years’ internal sales experience within the hardware, building materials and tools.
- Strong product knowledge of hardware-related items.
- Computer literacy (MS Office, POS/ERP systems, quotations, invoicing).
- Strong numerical accuracy and administration skills.
- Excellent verbal and written communication.
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