Service Co-ordinator - Staff Solutions
Gqeberha / Port Elizabeth 3 hours ago Permanent Salary - Market Related
Service Co-ordinator
Staff Solutions
Gqeberha / Port Elizabeth
Date Created : 3 hours ago
Job Type : Permanent
Salary : Market Related
- Education: Grade 12
- Qualification: Grade 12
- Experience: 1–2 years in a coordination or administrative role, ideally within a service delivery environment
Key Tasks:
- Coordinate end-to-end scheduling and execution of new service installations.
- Liaise with internal teams to ensure timely and accurate deployment.
- Track progress and proactively resolve scheduling or resource conflicts.
- Manage routine and emergency maintenance schedules for existing clients.
- Ensure service level agreements are met by tracking technician dispatch and job completion.
- Maintain accurate service records and logs for compliance and reporting.
- Provide timely updates, answer queries, and handle complaints with professionalism and empathy.
- Work closely with sales, technicians, contractors and operations teams to align service delivery with customer expectations.
- Participate in planning meetings to forecast service demand and resource allocation.
- Champion a customer-first culture by ensuring every interaction reflects professionalism and care.
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