Warranty Administrator

Job Description

• Process and submit warranty claims for truck repairs and parts
• Check and verify job cards, invoices, and technician reports for accuracy
• Ensure all warranty repairs comply with manufacturer guidelines and policies
• Capture warranty claims on OEM systems
• Monitor claim status and follow up on outstanding or rejected claims
• Correct and resubmit rejected claims where necessary
• Liaise with technicians, service advisors, and parts department for required information
• Ensure correct labour hours and parts are claimed according to warranty standards
• Maintain organized records of all warranty claims and supporting documents
• Prepare and assist with internal and manufacturer warranty audits
• Track warranty payments and ensure timely reimbursement
• Identify repeat failures or trends and report to management
• Handle customer or internal queries related to warranty claims
• Keep up to date with manufacturer warranty procedures and updates
• Ensure warranty store is kept in neat and tidy condition
• Ensure all warranty parts are correctly labelled and marked
• Ensure that parts are scrapped when authorized to do so
• Assist with service advisor duties when needed
• Regular interaction with mechanics, foremen, and service advisor

• Matric (Grade 12)
• Min 3-5 years’ experience in similar role
• Experience in automotive or truck workshop environment
• Knowledge of warranty procedures for commercial vehicles
• Computer literacy (MS Excel, workshop systems)

• Problem-solving and analytical thinking
• Strong organizational skills
• Customer and service-oriented mindset
• Team player
• Read and write English
• Confident & proactive approach – anticipates issues and requirements