Customer Support & IT Support Desk Coordinator – CPT (Onsite)

ENVIRONMENT:

A growing technology services company based in Paarden Eiland is looking for a Customer Support & IT Support Desk Coordinator to join their small, collaborative team of approximately 12–15 staff members. This role is ideal for someone with strong customer service skills who enjoys working in a fast-paced support environment, managing incoming client requests and coordinating technical support activities. You will play a key role in ensuring clients receive efficient and professional support while assisting with ticket management and technician scheduling.

 

DUTIES:

• Answer and manage incoming client calls professionally.
• Log and manage support tickets through Zendesk.
• Coordinate and schedule technician callouts and manage technician diaries.
• Ensure tickets are updated and resolved within service timelines.
• Maintain accurate client information within the CRM system.
• Provide professional support to high-profile clients.
• Act as the central coordination point between clients and technical teams.
• Assist with general support desk administration and communication.

REQUIREMENTS:

• Previous experience in a customer support, helpdesk, or service coordination role.
• Experience working with ticketing systems such as Zendesk.
• CRM experience is essential.
• Strong client-facing communication and customer service skills.
• Ability to handle high volumes of calls and support requests.
• Highly organised with strong attention to detail.
• Professional and confident when dealing with high-profile clients.
• Ability to work well within a small team environment.

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