ENVIRONMENT:
A leading Automotive Tech company seeks a meticulous & self-driven Connectivity & Warranty Renewals Specialist to join its Cape Town team. You will be responsible for managing, overseeing, and executing all aspects of warranty renewal operations while ensuring customers receive exceptional service throughout the lifecycle of connectivity-enabled products. The main focus will be driving revenue through timely and accurate contracts and warranty renewals. This role requires someone who can work independently while collaborating closely with a global team, especially the U.S.-based distribution and Sales team. In addition, you will also have the opportunity to travel to the USA office to meet your direct manager and engage with the USA team — who you will be working closely with on a day-to-day basis. Applicants must have a Sales/Marketing Degree or Diploma with 2-3 years’ experience in a Sales/Marketing or similar role.
DUTIES:
Warranty Renewals Operations -
- Own the end-to-end warranty renewal lifecycle for connected products.
- Maintain accurate records of warranty timelines, renewal dates, and customer contracts in Salesforce, matching the contracts database.
- Implement renewal reminders, customer outreach strategies, and follow-up processes to maximize renewal rates and early or on-time renewals.
- Work closely with distribution to keep a focus on the warranty renewals and chase them up continuously until a purchase order is received.
- Collaborate with Sales on renewal forecasting and tracking.
- Track renewal performance metrics and provide regular reporting to leadership.
- Provide quotes and consolidation quotes where needed.
Customer & Internal Stakeholder Collaboration -
- Serve as the primary escalation point for complex or high-impact connectivity or warranty renewal issues.
- Work closely with Customer Success, Sales, and Account Management teams to ensure alignment and transparent communication.
- Coordinate with Product and Engineering teams to relay customer insights that inform product improvements or feature development.
REQUIREMENTS:
Qualifications –
- Sales and Marketing Degree or Diploma required.
Experience/Skills –
- 2 - 3 Years experience in Sales and Marketing.
- Customer-centric mindset.
- Problem-solving and analytical thinking.
- Cross-functional communication.
- Revenue and renewals mindset.
- Exceptional organizational skills with the ability to manage multiple priorities and deadlines.
- Attention to detail.
- Proactive communicator.
