Aftersales Manager (Mining Equipment / HME / Earthmoving Equipment / Engineering / OEM)

Reference Number: 562-1601LH

Job Description:

Our client is seeking an experienced Aftersales Manager from a background in heavy mining equipment such as Caterpillar,  Komatsu, Liebherr or similar big brands to lead their aftersales team, from a West Africa base.

This role will be responsible for driving profitability, managing budgets, and ensuring seamless coordination between operations and senior management.

Responsibilities:

• Spearheading the department’s budgeting processes and overall financial performance.
• Preparing and presenting reports on key operational indicators.
• Increasing customer satisfaction by driving ongoing improvement efforts.
• Leading initiatives for business growth and strengthening client relationships.
• Managing warranty operations, parts sales, and service delivery functions.
• Coordinating equipment upkeep, servicing, and pre-delivery checks.
• Hiring, mentoring, and training staff to build team capability.
• Ensuring adherence to and execution of all QHSE standards and procedures.

Requirements: Qualification and Skill

• Technical Engineering degree or an equivalent relevant qualification.
• A minimum of 10 years’ technical experience working with large heavy mining equipment brands – such as Caterpillar, Komatsu, Liebherr or similar big brands.
• At least 5 years’ experience in aftersales and / or key account management roles for HME within the mining sector.
• Proficient in computer systems and software applications.
• In‑depth product expertise combined with strong financial insight.
• Demonstrated cultural sensitivity and proven leadership capability.
• Skilled in client engagement, communication, and relationship management.
• Exceptional analytical abilities and strong negotiation skills.
• Prior expatriate work experience across Africa.

Benefits and Contractual information:

• 2 year renewable contract.
• FIFO rotation.

If you wish to apply for the position, please send your CV to llaas@camining.com.

Please visit www.camining.com for more exciting opportunities.

Leanne Laas

Executive Lead – Talent & Client Management

CA Mining

CA Mining will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful, however your CV will be kept on our database for any other suitable positions.