ENVIRONMENT:
A leading school supplies provider, having recently enhanced their go-to-market strategy, is expanding their Telesales team to strengthen customer relationships and increase trading profit across their mid-tier customer segment. The Telesales Consultant will manage a dedicated portfolio of clients, ensuring consistent monthly engagement while driving growth through increased product category adoption and support of supplier-led campaigns. This role is ideal for a proactive, target-driven individual with excellent communication skills and a strong commitment to delivering outstanding customer service over the phone.
DUTIES:
- Manage a fixed customer portfolio, ensuring each client is contacted at least once per month as part of a structured call cycle.
- Follow the regional sales plan and call objectives, ensuring alignment with campaign goals and category-specific focus areas.
- Grow basket value through cross-selling and activation of additional product categories within existing accounts.
- Proactively participate in supplier activations, introducing clients to new products, seasonal promotions, and campaigns.
- Complete outbound calls daily to meet activity and performance targets, contributing to individual and team KPIs.
- Process customer orders accurately and efficiently, ensuring stock availability or offering alternatives when necessary.
- Handle customer queries professionally, resolve complaints, and manage backorder communications transparently.
- Follow up on quotes to close sales and increase conversion rates.
- Maintain accurate client records, including call outcomes, preferences, and pricing agreements.
- Reactivate dormant or underperforming accounts within the portfolio.
- Assist with credit note requests and ensure compliance with internal procedures.
REQUIREMENTS:
Knowledge and Systems:
- Familiarity with pricing structures, including contract pricing, buyouts, and mark-up calculations.
- Working knowledge of ERP systems, preferably AXAPTA.
- Comfortable using Microsoft Office and CRM tools for tracking and planning.
Experience and Qualifications:
- Minimum 2–3 years of telesales or internal sales experience with a proven track record of achieving sales targets.
- Experience managing a customer portfolio is highly beneficial.
- Matric (Grade 12) is essential.
ATTRIBUTES:
- Excellent communication and relationship-building skills.
- Strong sales ability with a focus on value growth and account retention.
- High attention to detail and accuracy in capturing customer requirements.
- Self-motivated and organised, with the ability to work independently and meet deadlines.
- Professional telephone etiquette and objection-handling capabilities.
- Customer-focused with a problem-solving mindset.
R8000 plus comm
