Assistant Lodge Manager

Key Performance Areas:

• Monitor, measure, and continuously improve overall guest satisfaction, including the management of special requests.
• Track and analyse guest feedback across platforms such as GuestRevu and TripAdvisor, implementing improvements where required.
• Support the Lodge Manager in overseeing the daily service operations of the lodge team.
• Maintain, uphold, and enhance the lodge’s service standards across all departments.
• Assume responsibility for the effective supervision and management of lodge operations in the absence of the Lodge Manager.
• Coordinate departmental teams to ensure seamless and exceptional guest service delivery.
• Conduct targeted training and development initiatives to strengthen both technical and soft skills, in collaboration with the Lodge Manager.
• Achieve quality improvement objectives as defined by management.
• Develop, implement, and maintain lodge policies, procedures, and operational standards.
• Oversee cash handling procedures to ensure variances remain within acceptable limits.
• Manage stock control processes effectively and efficiently.
• Identify and implement cost-saving initiatives without compromising service quality.
• Ensure the upkeep and preventative maintenance of lodge equipment and facilities.
• Take overall accountability for lodge operations and performance when acting in the absence of the Lodge Manager.

Minimum Requirements:

• Degree or Diploma in Hotel Management or a related field.
• Minimum of 3–5 years’ experience in a five-star lodge or hotel environment in a role such as Assistant Lodge Manager, Duty Manager, or Guest Relations Manager.
• Valid driver’s licence (essential).

Competencies Required:

• Proven lodge management experience.
• Working knowledge of POS and PMS systems.
• Strong attention to detail.
• Demonstrated leadership and organisational capabilities.
• Excellent communication and interpersonal skills.