Aftersales Director (Mining Equipment / HME / Earthmoving Equipment / Engineering / Technical / Inventory)

Reference Number: 549-2410LH

 

Job Description:

 

Our client is seeking an experienced Aftersales Director from a background in heavy mining equipment such as Hitachi, Volvo, Caterpillar or Komatsu, to lead their Africa aftersales team, from a West Africa base.

This role will be responsible for driving profitability, managing budgets, and ensuring seamless coordination between operations and senior management.

 

Responsibilities:

• Leading budgeting and financial performance of the department.
• Reporting on operational metrics.
• Enhancing customer satisfaction through continuous improvement initiatives.
• Driving new business development and client engagement.
• Overseeing warranties, parts sales, and service delivery.
• Managing equipment maintenance and pre-delivery inspections.
• Recruiting, developing, and training team members.
• Ensuring implementation of and compliance with QHSE procedures.

 

 

Requirements: Qualification and Skill

• Technical Engineering Degree or similar relevant qualification.
• 15 years’ experience in technical roles related to large heavy mining equipment brands such as Hitachi, Volvo, Caterpillar, Komatsu or similar, including inventory management experience.
• 8 years’ experience in aftersales management.
• Computer literate.
• Strong product knowledge and financial acumen.
• Cultural awareness with strong leadership skills.
• Client liaison, communication and relationship management skills.
• Excellent analytical and negotiation skills.
• Previous expatriate experience across Africa.

 

 

Benefits and Contractual information:

• Permanent contract.
• Residential position with family accompaniment.

 

 

If you wish to apply for the position, please send your CV to llaas@camining.com.

 

Please visit www.camining.com for more exciting opportunities.

 

Leanne Laas

Executive Lead – Talent & Client Management

CA Mining

 

CA Mining will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.

 

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