Pre-Owned Commercial Vehicle Operations Manager

automotivebusinesscommercial vehiclefinancial managementlogisticsmarket analysis

The Pre-Owned Operations Manager is responsible for establishing, managing, and growing the OEM’s pre-owned vehicle operations. Initially focused on professionalising and controlling the Tradeback process through an outsourced partner, the role will evolve to develop a full-fledged Pre-Owned Division, enhance resale strategies, and expand the brand’s presence in the pre-owned commercial truck market.

Key Responsibilities

1. Tradeback & Partner Oversight
   
   • Oversee trade-in vehicle processing and stock movement with an outsourced partner
   • Monitor refurbishment, cost control, and wholesale pricing
   • Ensure accurate reporting and competitive pricing alignment
2. Pre-Owned Division Development
   
   • Design systems and processes aligned with OEM standards
   • Expand resale partner networks and define performance metrics
   • Develop marketing and branding strategies for pre-owned trucks
3. Division Growth & Leadership
   
   • Transition operations into a structured in-house division
   • Build and lead a dedicated team as the business scales
   • Drive profitability and provide strategic input to leadership

Key Performance Indicators (KPIs)

• Tradeback turnaround times
• Cost and margin control
• Pricing competitiveness
• Stock tracking accuracy
• Partner SLA compliance
• Resale volume and profitability
• Pre-Owned Division development milestones

Skills & Competencies

• Strong operational and financial management
• Strategic thinking and business development skills
• Partner and stakeholder management
• Market analysis and pricing strategy expertise
• High attention to detail, compliance, and adaptability

Qualifications & Experience

• Bachelor’s degree in Business, Logistics, or similar
• 5–8 years’ experience in automotive or commercial vehicle industry (ideally pre-owned, tradeback, or fleet operations)
• Experience with outsourced partner management, dealer networks, and scaling business units
• Code 8 driver’s license required

Collaboration Areas

• Sales & Dealer Network
• Outsourced Operations
• Finance
• After-Sales & Technical Teams