Pre-sales Technical Support (JHB)

ENVIRONMENT:

PROVIDE Pre-sales technical product support to internal Sales staff and external business partners as the next Pre-sales Technical Support person sought by a leading manufacturer and distributor of printing, packaging and communication products. You will also design and implement hardware & software solutions, implement Quality standards and initiatives while training users and assisting with software upgrades. You must have Matric/Grade 12, at least 2 years work experience in technical repairs including proficiency with Microsoft Office, WLAN and Barcode Printing Label software.

DUTIES:

• Provide Pre-sales technical product support to internal Sales staff and external business partners.
• Design and implement hardware and software solutions.
• Design and implement device management software solutions.
• Provide Post-sales technical product support to internal Sales staff, external business partners and end-users.
• Documentation – User requirement specifications.
• Implement Quality standards and initiatives.
• Online user support.
• Train Users.
• Troubleshoot application.
• Assist user with customised software upgrades and installations.
• Achieve team goals.

REQUIREMENTS:

• Matric / Grade 12.
• A minimum of 2 years’ experience in technical repairs.
• Fluency in the English language.
• Valid Driver’s License.
• Work on Microsoft Office.
• Application software.
• Barcode Printing Label software.
• WLAN.
• Experience in handling customers in all situations.
• Second language would be advantageous.

ATTRIBUTES:

• Technical minded.
• Good communication skills.
• Must be a team player.
• Self-motivated.
• Enthusiasm in carrying out his/her duties.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

COMMENTS:

When applying for jobs, ensure that you have the minimum job requirements. OnlySA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence.