Receptionist - Staff Solutions
Gqeberha / Port Elizabeth, Eastern Cape 9 hours ago Permanent Salary - Market Related
Receptionist
Staff Solutions
Gqeberha / Port Elizabeth, Eastern Cape
Date Created : 9 hours ago
Job Type : Permanent
Salary : Market Related
- Guest Check-In/Out: Greet guests, manage check-ins and check-outs, issue room keys, and handle reservations.
- Customer Service: Answer inquiries about hotel services, amenities, and local attractions, and assist with special requests.
- Phone and Email Management: Respond to calls and emails, direct inquiries to appropriate departments, and take messages as needed.
- Billing and Payments: Process guest payments, handle billing issues, and provide receipts.
- Record Keeping: Update guest records, maintain booking logs, and prepare daily reports.
- Problem Resolution: Address guest complaints or issues professionally, escalating as necessary.
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