Junior Systems Engineer (Retail Tech) (JB5399)

Junior Systems Engineer (Retail Tech) (JB5399)
Remote / Hybrid (Suitable for candidates based in Johannesburg)
R20 000 to R23 000 a month CTC
Permanent

A leading travel retail Company is looking for a Junior Systems Engineer to join its Johannesburg-based IT team. The company operates across airline catering and inflight retail, duty-free airport and downtown stores, and supports its global operations through advanced proprietary platforms that manage point-of-sale, e-commerce, inventory, and business intelligence. The Junior Systems Engineer will assist in supporting and maintaining IT production and integration systems, resolving incidents, and ensuring effective documentation. This role plays a key part in keeping complex, high-demand retail systems running smoothly across multiple operational environments

Minimum Requirements:
Matric (Senior Certificate)
University degree or graduate qualification in a related discipline such as Information Technology, Science, Engineering, or Mathematics
Relevant industry certifications (e.g. ITIL Foundation)
Experience in a systems operations environment (advantageous)
Knowledge of SQL (advantageous)
Experience working in Windows Server environments
Data warehousing experience (advantageous)
Strong communication skills, analytical thinking, and attention to detail
Ability to work independently under pressure, manage variable workloads, and meet deadlines

Duties and Responsibilities:
Provide 1st and 2nd Line Support for business systems
Maintain and manage tickets within the incident lifecycle, ensuring timely and effective resolution
Investigate data and system inconsistencies reported by users
Build and maintain system documentation, including:
Architecture overviews and diagrams
Security policies and procedures
System policies and procedures
Data Protection and Retention, Disaster Recovery, and Business Continuity Plans
End-user documentation and training materials
Support team documentation
Monitor system performance and generate reports
Manage and drive system incident, problem, and change requests through to resolution
Provide technical support for desktop systems, including hardware, software, and peripherals
Troubleshoot and resolve issues related to desktop performance, network connectivity, and system access
Offer technical guidance and support to end-users to ensure minimal downtime and optimal user experience

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
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Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment 

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