Reservations Manager - Frogg Recruitment
Reservations Manager
Frogg Recruitment
Overview
Reservations Manager Gqeberha
A dynamic and structured vehicle rental and operations business based in Gqeberha is seeking a highly professional, organized, and industry-experienced Reservations Manager. The successful candidate will lead a team of 5 multi-channel reservation agents, optimize precise vehicle and fleet allocations according to daily booking schedules, and maintain exceptional client communication. This role demands a reliable leader with mandatory vehicle rental sector experience, capable of managing daily operational validation and providing critical after-hours escalation support to ensure seamless service delivery.
Salary: R25 000 – R32500 per month (dependent on experience)
Working Hours: On-site Monday to Friday, 08:00 – 17:00
Company mobile phone allocated for required after-hours operational support and issue resolution.
Minimum Requirements & Competencies
- 5+ years relevant experience
- Vehicle Rental Industry Experience: Mandatory prior experience working within a vehicle rental, fleet management, or car hire operations environment is required.
- Leadership Experience: Proven track record managing a reservations desk, call centre, or frontline customer operations team.
- Communication: Outstanding verbal and written communication skills with professional corporate etiquette and strong dispute-resolution capabilities.
- Tech-Savvy: High proficiency handling concurrent client interactions across Email, Phone, and WhatsApp Business platforms alongside specialized internal rental software.
- Logistics & Planning: Strong logical thinking with hands-on experience matching complex bookings to dynamic asset or fleet capacity.
- Problem Solving: Exceptional crisis-management and problem-solving abilities, especially when resolving scheduling conflicts under pressure.
- Availability: Trustworthy, highly accountable, and fully committed to providing reliable after-hours operational availability.
Responsibilities
- Team Management: Oversee and direct the daily performance of a 5-person reservations team, driving high service delivery standards and productivity.
- Multi-Channel Bookings: Ensure rental bookings received via telephone, email, and WhatsApp are accurately captured, systematically processed, and tracked with zero errors.
- Fleet Allocation: Strategically assign, map, and optimize the fleet schedule to match daily vehicle booking requirements flawlessly, ensuring maximum utilization.
- Daily Validation: Audit, validate, and securely confirm all scheduled vehicle bookings and fleet placements for the following day every afternoon.
- Customer Relations: Professionally address, manage, and resolve all incoming client inquiries, complaints, rate queries, and rental escalations.
- Reporting & Escalation: Maintain open lines of communication with senior management, delivering timely operational updates and reporting system or fleet issues promptly.
- After-Hours Support: Remain highly accessible via the company-allocated mobile phone outside normal working hours to swiftly resolve urgent operational challenges and vehicle delivery/return emergencies.
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