IT Technician - Alternating between the Cape Town & Stellenbosch office - Datafin IT Recruitment

ENVIRONMENT:

A well-established attorneys’ firm with offices in Cape Town and Stellenbosch is seeking an experienced IT Technician to join its team. The successful candidate will provide reliable in-person and remote technical support across both offices, troubleshooting hardware and software issues and supporting desktops, laptops, mobile devices, printers, Windows 10/11 and Microsoft 365. The role requires two to four years’ corporate IT support experience and regular travel between the Cape Town and Stellenbosch offices.

DUTIES:

• Provide support for desktops, laptops, mobile devices, printers and peripherals.
• Troubleshoot hardware and software errors by assessing impact, prioritising issues, running diagnostics, and documenting problems and resolutions.
• Manage the full endpoint lifecycle for user devices, from onboarding through to offboarding.
• Resolve Helpdesk requests with minimal supervision.
• Provide professional technical support to senior stakeholders, including directors and lawyers.
• Troubleshoot Windows 10/11, Microsoft 365 and application-related issues.
• Share technical knowledge and assist with team training and standards.
• Contribute to continuous improvement of IT processes, documentation and user experience.
• Administer Active Directory, Azure AD, Group Policy, DNS and DHCP.
• Provide iManage/FileSite user support.
• Support Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive.
• Assist with endpoint management using Microsoft Intune and device policies.
• Support VPN, Wi-Fi and LAN/WAN connectivity.
• Perform workstation builds, rebuilds and lifecycle replacements.
• Enforce IT security standards, including endpoint protection, patching and access controls.
• Assist with user access reviews and offboarding processes.
• Promote cybersecurity awareness and responsible user behaviour.
• Take ownership of technical issues from initial logging through to resolution.
• Maintain accurate ticket notes and technical documentation.
• Assist with IT asset management and stock control.
• Liaise with vendors regarding repairs, warranties and technical escalations.
• Participate in after-hours and weekend standby support when required.
• Provide support for all IT-related requirements across the Western Cape.

REQUIREMENTS:

• Grade 12 / Matric.
• 2–4+ years’ experience in a corporate IT support environment, preferably within professional services or the legal sector.
• Experience providing both in-person and remote user support.
• Strong Windows 10/11 and Microsoft 365 support experience.
• Experience with Windows Server, Hyper-V and VMware.
• Solid understanding of Active Directory, Azure AD, DNS, DHCP, TCP/IP and SMTP.
• Experience supporting Microsoft Teams, SharePoint, Exchange and Exchange Online.
• Working knowledge of network infrastructure and connectivity technologies, including LAN/WAN, Wi-Fi and VPN.
• Working knowledge of endpoint security and patch management systems and applications.
• Working knowledge of SQL.
• Relevant IT certifications preferred, such as Microsoft or CompTIA.
• Willingness to alternate between office locations as required.
• Valid driver’s licence and own reliable transport are essential.

ATTRIBUTES:

• Friendly & Helpful Attitude
• Strong Interpersonal Skills
• Microsoft Applications
• Reporting & Documentation
• Excellent Written & Verbal Communication
• Attention to Detail
• Ability to Work Under Pressure
• Independent Working
• Teamwork & Collaboration
• Task Prioritisation
• Fast Response & Resolution
• Willingness to Learn
• Proactive Problem-Solving
• Multitasking
• Strong Organisational & Structuring Skills
• Confidentiality & Professionalism