E-Commerce Manager - Frogg Recruitment
Overview
Our Retail client in Sandton Johannesburg is looking for an experienced E-commerce Manager with 4-5 years’ experience. You will lead and drive the digital commerce ecosystem, delivering a frictionless customer experience across all online touchpoints. This position is accountable for scaling the retail brand through innovative web optimization, high-converting digital advertising, efficient POS administration, and meticulous inventory management.
Salary: Negotiable
Min Requirements
- Relevant Diploma, or Certificate (advantageous).
- 4–5 years of proven experience bridging online retail, e-commerce management, digital marketing, and retail operations.
- Takealot Account Management experience
- Advanced, hands-on proficiency with Shopify, Meta Ads Manager and Google Analytics Creative Skilled in digital content production (Canva / Adobe Suite) alongside compelling commercial copywriting.
- In-depth understanding of multi-channel inventory control, warehousing logistics, and marketplace dynamics.
- Outstanding interpersonal, verbal, and written communication skills to effectively manage both external customers and internal stakeholders.
Responsibilities
- E-Commerce & Marketplace Management
- Manage and optimize the Shopify store to ensure a mobile-responsive design, intuitive navigation, and up-to-date product listings.
- Oversee technical website operations, including payment gateways, app integrations, and inventory synchronization.
- Manage the Takealot marketplace account, ensuring regular stock replenishment and high seller health ratings.
- POS, Inventory & Order Fulfilment
- Act as the lead administrator for Retail Pro, keeping it accurately synchronized with Shopify.
- Monitor stock movements to maintain optimal inventory levels across web channels and marketplaces.
- Oversee end-to-end order fulfilment, including processing manual orders, returns, exchanges, and replacements.
- Marketing, Creative & Supplier Relations
- Set up, monitor, and optimize Meta (Facebook/Instagram) and Google Ads campaigns to drive traffic and conversions.
- Create digital promotional assets (website banners, mailers, and social content) using Canva or Adobe Suite.
- Analytics & Financial Reporting
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